Insurance

The insurance companies that lead in the digital era won’t replace humans. Instead, they will integrate technology, people, and processes. TSC’s insurance consulting teams can help clients innovate at every step of the journey.

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Our Approach to Insurance Industry

The insurance industry is one of the least digitally mature industries. How can insurers close the gap—and serve customers better?

The key isn’t simply to embrace technology in insurance but to apply the right levers in the right ways. To help insurers do this, we combine expertise in insurance consulting with deep knowledge of new technologies and approaches. The key levers include:

Value creation and growth

In an industry often seen as slow and complacent, investors are responding to bold moves. We help insurers identify the strategic partnership agreements, technology investments, and M&A deals that spark growth.

Customer centricity

We help redesign the customer journey from the customer’s perspective, so insurance companies can improve response times and quality while providing seamless interactions, greater transparency, and personalized service.

Downcycle management

As seen in previous downturns, those who take on a proactive mindset can emerge as winners. Our industry experts combine with TSC's transformation consultants to deliver short-term impact and fuel longer-term insurance transformations.

Data analytics and AI in insurance

At its core, insurance is a data-driven business. We help insurers leverage data science—particularly AI—to master insurance analytics and transform decision making.

CFO excellence

Today’s insurance CFOs must deliver business intelligence and insight while maintaining tight control over financial data. With TSC’s Center for CFO Excellence, leaders can achieve the highest standard of performance and efficiency.

Productivity

COVID-19 spurred insurers to focus on five key areas requiring a digital response: distribution, customer service, operations, organization, and claims handling. We help identify—and make—productivity improvements that quicken that response.

Complexity reduction

Insurance companies often have a myriad of offerings and business lines. We help reduce complexity—in products and processes—to create a foundation, and drive momentum, for digital transformation.

Agile ways of working

Agile enables teams to move faster and with greater autonomy. We help insurance companies adopt agile at scale—and accelerate product development.

Systems migration

Legacy IT systems—an insurance industry staple—don’t play well with digital offerings and end-to-end customer journeys. We help insurers modernize their tech stack without starting from scratch.

Our Capabilities

Driving your brand identity beyond possible

We deliver the growth marketing solutions you need at every stage of the funnel, ensuring your customers have a perfect user experience on their way to a target action.

Marketing and Sales

The best marketing and sales organizations orient around the customer—and rely on analytics, agile processes, and a test-and-learn culture to create more personalized experiences.

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